Welcome to Mutual CU’s digital banking account deletion policy page. Below, you’ll find detailed steps on how to proceed with any requests to delete your online account and information on the data removed and retained during this process.
Steps to Request Account Deletion
Contact us to request that you would like to delete your digital banking account by any of the methods listed below:
1. Email: [email protected]
2. Phone: 877-457-3654
3. Mail: P.O. Box 25, Vicksburg, MS 39181
Data Deletion from the App
When you request the deletion of your online banking account, the following data will be deleted after 365 days:
- Personal Information: All personally identifiable information such as your name, email address, and phone number.
- Transaction History: All records of your financial transactions within the app.
- App Usage Data: Any data related to your interactions and usage of the Mutual CU app.
This data will no longer be accessible or available to any party. Your accounts will remain active, and your accounts transaction history will remain in our main system history as long as your accounts are open, but all online and mobile banking data will be deleted.
